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Delivery Information

Orders placed on the website elan.net.ua are sent from Monday to Friday. Due to unstable situation in Ukraine and changes in the work schedule of the Nova Poshta offices, the schedule for sending orders may be changed.

ORDER PICK-UP SCHEDULE

Monday-Friday: 09:00-18:00.

Self-pickup is not available.

You can buy ELAN brand products at official sales points:
Kyiv:
chain of concept salons "Ruki -Nozhnytsy" at the address, sq. Sportivna, 1, GULLIVER, 2nd floor Beaty Bar "Ruki-Nozhytsy"
St. Dragomirova, 17 Beaty concept "Ruki-Nozhytsy"
St. Kovpaka, 4 Salon "Ruki-Nozhytsy"
St. Klovsky Uzviz 14/24, "Ruki-Nozhytsy" Salon Business Career Academy

Dnipro:
ELAN corner, st. Glinky, 2, MOST CITY, 1st level.

Lviv:
"ÉLAN" sales point (Shopping center “Forum LVIV”, 2 floor, St. Pid Dubom, 7B)

DELIVERY IN UKRAINE is carried out by the transport company «Nova Poshta».

From August 1, 2022 DELIVERY IS FREE to Kyiv and Dnipro for orders over 3000 UAH. In other cities of Ukraine, delivery is free for orders in the amount of 2000 UAH.

From January 16, 2023, free delivery in Kharkiv for orders over UAH 3,000.

From 01.09.2022, the terms of delivery of orders will change.

For members of the International Association of Browists, Makeup Artists and Lamimakers LEVEL 2, as well as for ELAN brand-technologists, the delivery of orders for any amount will not be free.

For orders of members of the International Association of Browists, Make-up Artists and Lamimakers LEVEL 1 and orders with special offers in the amount of UAH 3,000 or more, delivery will be free to the Nova Poshta branch.

Orders are dispatched daily from Monday till Saturday; Sunday is work on duty. For an order to be dispatched on the date of its placement, you should place an order and confirm the payment by 12:00 of the current day. Orders placed and paid after 12:00 will be dispatched the next day. The time of receiving the parcel depends on the transport company (from 1 to 3 days). The services of the transport company are not included in the price of your order. 

INTERNATIONAL DELIVERY — is carried out by the "Ukrposhta" company. The delivery time depends on the transport company and can reach up to 30 days due to the unstable situation in Ukraine. Orders are sent with 100% prepayment. The "international delivery" service is paid separately - the manager will calculate the cost and add the amount to the order.

Orders are sent every day from Monday to Friday during the working hours of the online store. To send an order day in day, it is necessary to place the order and confirm the payment by 12:00 of the current day.**

Orders placed and paid for after 12pm will be dispatched the next working day. The delivery time depends on the transport company (from 1 to 3 calendar days). Transport company services are not included in the price of the order.

** Confirmation refers to the transfer of funds to the recipient's account, the payment period depends on the banking system (from 1 hour to 3 working days).


RECEIVING

After arriving to the transport company warehouse, the order will be stored for no more than 5 working days. After this period, an additional fee will be charged for storing the order. Only the person indicated in the transport declaration as the recipient can receive the order. You should have an identity document with you!

Upon receipt of the goods at Nova Poshta warehouse, please check the safety and compliance of the order contents.

In accordance with par. 4 page 9 of the Law of Ukraine «On Protection of Consumer Rights», Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172, perfumery and cosmetic products with proper quality cannot be exchanged or returned.